WOUNDED SOLDIER FAMILY HOTLINE
overseas: DSN (312) 421-3700
stateside: DSN 421-3700
The purpose of the hotline is two-fold:
- To offer wounded, injured, or ill Soldiers and their Families a way to share
concerns on the quality of patient care.
- To provide senior Army leaders with visibility on medically-related issues so
they can properly allocate resources to better serve Soldiers and Families.
The hotline is an avenue to gather information about medical care as well as
suggest ways we can improve our medical support systems. Staff members
are available 24 hours a day, 7 days a week. In addition, the Wounded Soldier Family Hotline (WSFH) works in conjunction with the MEDCOM Medical Assistance Group (MMAG) Ombudsman Program for assistance with medical related issues.
The hotline has not been established to circumvent the chain of command, but
rather to give Soldiers and Family Members an additional means to resolve
concerns. Any type of retribution directed towards those who use the hotline
will not be tolerated.
You can use the Anonymous Concerns Form to submit your concerns to the
MEDCOM Medical Assistance Group/Wounded Soldier Family Hotline.